Visas: VFS Global
(asked on 31st January 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what recent assessment she has made of the quality and efficiency of service at visa application centres operated by VFS Global.
This question was answered on 4th February 2022
UKVI has two suppliers, VFS Global and TLScontact who are contracted to run UK visa application centres (VACs) overseas. UKVI works closely with both suppliers to ensure all VACs are operating to the required quality and efficiency standards through regular monitoring of performance data and customer feedback.