Biometric Residence Permits

(asked on 13th May 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent assessment she has made of the efficiency of her Department's delivery partners in delivering Biometric Residency Permits.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 18th May 2021

Biometric Residence Permits (BRPs) are delivered by FedEx, which took over the delivery contract from DX in February 2020, with the key performance indicator being to attempt to deliver 99% of BRPs within 48 hours of collection from the production facility.

FedEx took over the delivery contract from DX in February 2020, after a bedding in period formal reporting started in July 2020. Between 1 July 2020 and 31 March 2021 FedEx attempted to deliver 99.2% of BRPs within 48 hours. Of the deliveries attempted, 90.4% were successful.

We are working with FedEx to improve the number of BRPs successfully delivered by improving Management Information reporting, incident/investigation reporting and reconciliation, and customer service functions.

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