Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking improve its accountability to visa applicants who have experienced administrative errors relating to their applications.

UK Visas and Immigration continually reviews its visa operation to improve performance and accountability. Customer feedback, including complaints, are taken into account to ensure we offer value for money; which includes improving the services we offer, the quality of the decisions we make, and the provision of an excellent customer service.

More widely, we have assurance regimes which aim to increase consistent quality and identify good and weak practice within the department. We utilise three regimes; operational oversight, independent business reviews and third party reviews, in conjunction with wider Home Office, in order to develop and ensure best practice.