Ambulance Services: Standards

(asked on 1st June 2022) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the length of time taken by ambulances services to answer 999 calls in each month of the last 12 months.


Answered by
Edward Argar Portrait
Edward Argar
This question was answered on 13th June 2022

The following table shows the mean average answering time for 999 call in each of the last 12 months.

Month

Mean answering time in seconds

May 2021

7

June 2021

17

July 2021

42

August 2021

26

September 2021

45

October 2021

56

November 2021

41

December 2021

45

January 2022

19

February 2022

22

March 2022

42

April 2022

28

In March 2022, a £1.3 million campaign to recruit 999 call handlers was launched. As of May 2022, the number of 999 call handlers nationally has increased to over 2,300. NHS England and NHS Improvement have also allocated £150 million to address pressures on the ambulance service in 2022/23, supporting improvements to response times through additional call handler recruitment and retention.

Reticulating Splines