Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, with reference to the Westminster Hall debate on the Administration of the Civil Service Pensions Scheme of February 4th 2026, whether the Cabinet Office plans to review Government contracts with Capita.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The delays faced by pension scheme members in accessing their pensions are unacceptable.

In response to the issues raised during the Westminster Hall debate on 4 February 2026, the Government’s immediate priority remains working with Capita towards the full restoration of service standards.

While the current focus is on efforts to stabilise the service through the intensive recovery plan;, we have deployed additional resources, and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

The Cabinet Office considers all options for future contracts. Any future procurement exercise will be conducted in accordance with the requirements of the Procurement Act 2023. Existing KPIs have been enhanced and strengthened to deliver tighter performance expectations and higher penalties for severe failure, including financial penalties. These have already applied in respect to Capita’s performance with recent issues and delays in administering the CS Pensions Scheme.

Additionally, we have currently withheld transition milestone payments for work that has not been completed to the required standard. These payments will remain withheld until the milestones are fully delivered.