Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will introduce an independent dispute mechanism for consumers related to companies which have installed defective or unsuitable cavity wall insulation.

The Cavity Insulation Guarantee Agency (CIGA) is one of the main organisations providing consumer guarantees for cavity wall insulation installations and it has a complaints process including an independent dispute mechanism for consumers where cavity wall insulation may be defective.

Each Home Counts was an independent review, led by Dr. Peter Bonfield, which published its report in December 2016. Implementation of Each Home Counts is being led by industry with the support of Government, in line with the recommendations of the review.

One of the main recommendations from the Review was to establish a quality mark for retrofit energy efficiency and renewable energy measures including cavity wall insulation, and for companies operating in this sector. Those who wish to use the quality mark will need to adhere to a consumer charter and code of conduct, which will ensure all consumers have access to a clear redress process and guarantee protection.