HM Prison and Probation Service: Complaints

(asked on 5th March 2026) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what the (a) reasons for and (b) outcomes of complaints made through the new independent reporting channel in HMPPS were since its establishment.


Answered by
Jake Richards Portrait
Jake Richards
Assistant Whip
This question was answered on 10th March 2026

The new independent reporting channel may consider allegations of bullying, harassment, discrimination, sexual harassment or assault, or cases where serious safeguarding concerns are raised. Complaints may be upheld, partially upheld or not upheld, or mediation between parties may be recommended.

A number of cases are still being investigated. As we are still in the process of putting in place a system for analysing data relating to complaints made through the new reporting channel, it is not possible to provide the requested information at this stage.

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