Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps her department is taking to ensure the online DVLA application process is accessible to all.

The Driver and Vehicle Licensing Agency’s (DVLA) online services currently adhere to Web Content Accessibility Guidelines (WCAG 2.1) and work is underway to bring all services to WCAG 2.2 level AA status to attain full compliance with the most recent accessibility requirements.

Customers can contact the DVLA digitally, by telephone or in writing. The DVLA offers a variety of reasonable adjustments to customers which can range from simple adjustments like providing correspondence on coloured paper or in large print, to providing a video relay service for British Sign Language users who want to contact the DVLA via telephone.