Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how continuous improvement forms filled out by Valuation Office Agency staff at the end of each day are processed and assessed; and how information drawn from continuous improvement forms is stored.

Continuous Improvement is part of the VOA’s ongoing commitment to changing and improving the way it works, particularly in relation to customer facing business areas. Continuous Improvement forms are used on a daily basis by VOA staff to record the details of their working day. The information collected on individual continuous improvement forms is aggregated through the VOA’s digital system. The aggregated information is used to establish the productivity of teams and processes and with the management of workloads and allocation of resources. The information is stored on an internal server which is security accredited. Data is stored for up to five years after which time it is deleted.