Question to the Department for Transport:

To ask the Secretary of State for Transport, whether his Department provides guidance to airlines on the timeline for issuing compensation packages to customers.

The Civil Aviation Authority, as the enforcement body for the Regulation 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, ensures that airlines are compliant with the Regulation and has issued guidance material to the airlines. Case law on the Regulation has clarified that passengers have 6 years after the disruption to submit a claim for compensation.

We will expect all airlines to process the claims and pay out compensation where it is due in a timely manner.