Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of postal delays on patients who rely on written communication from the NHS, including (a) older people, (b) disabled people and (c) patients without access to digital services.

No assessment has been made of the potential impact of postal delays on patients who rely on written communication from the National Health Service, including older people, disabled people, and patients without access to digital services.

The NHS is shifting patient communications to a digital‑first model, with the NHS App becoming the primary channel for patient messaging. This modernised approach aims to reach patients quickly and conveniently, putting messages in a single place, and helping to reduce reliance on traditional posted letters.

However, the digital‑first model does not mean digital‑only, as accessible formats like braille, easy read, and traditional letters will continue where appropriate to meet individual patient needs. Where patients are to continue receiving written communication, it remains important that these are received in a timely manner.