Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many calls were made to the Business Support Helpline (England) in each of the last 12 years.

The Business Support Helpline for England (originally called the Business Link Helpline) launched in September 2011. The webchat service began on 7 July 2014.

A table with annual telephone call and webchat volumes is attached for reference.

The Business Support Helpline regularly tracks customer satisfaction with the service. According to the latest data collected in 2022, the proportion of customers satisfied with the service ranged from 93% for straightforward queries to 97% for longer discussions.

Of surveyed businesses that had not used the Business Support Helpline, 51% were aware of it according to an evaluation published in 2014.

*From September 2011 to end of March 2012.

**Webchat service offered from 7 July 2014.