Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to monitor the customer satisfaction levels (a) before and (b) after the transfer of Crown post offices to private sector management.

Monitoring customer satisfaction and service performance is the responsibility of Post Office Limited.

I have asked Paula Vennells, the Chief Executive of Post Office Limited, to write to the Hon Member on this matter. A copy of her reply will be placed in the libraries of the House.