Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to refund visa applicants who have paid for the online Premier Service and have not had their application processed within the quoted time-frame.

UK Visas and Immigration consider all requests for refunds on a case by case basis. Whether a refund is issued will depend on the specific circumstances of each case

Requests should be made via the complaints process:
https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain