Personal Independence Payment: Medical Examinations

(asked on 12th January 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 January 2023 to Question 117740 on Personal Independence Payment: Medical Examinations, if she will publish a breakdown of the audit assessment grades given to (a) Atos and (b) Capita for Personal Independent Payments assessments in each year since 2018.


Answered by
Tom Pursglove Portrait
Tom Pursglove
Minister of State (Minister for Legal Migration and Delivery)
This question was answered on 17th January 2023

Referring to our previous answer to PQ88966, we currently have no plans to publish audit results for Independent Assessment Services (IAS)/Atos and Capita. This includes publishing a breakdown of audit assessment grades given for Personal Independence Payment (PIP) assessments.

Provider performance is measured across a range of service level agreements (SLAs) setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience. When requested in Parliamentary Questions and Freedom of Information requests, we do publish all the relevant data available. The monthly quality audit performance against the SLA target for IAS and Capita for the period January 2014 to April 2022 has already been published as part of the answer to PQ26035.

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