Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how much funding was allocated to his Department’s Excellence Plan to improve customer service performance in the (a) 2021-22 and (b) 2022-23 financial year.

£NIL funding was allocated to the Excellence Plan in the years 2021-22 & 2022-33. The Excellence Plan was one year funded only for 2020-21, and the Plan closed in 2020-21. Because of COVID interruption to DWP business, some initiatives from the Plan were subsumed into DWP operational work in later years, however they became contained within normal operational budgets, so did not represent ‘extra funds’.