Question to the Home Office:

To ask the Secretary of State for the Home Department, if her Department will undertake a review of leave to remain procedures and error rates.

UK Visas and Immigration continually reviews its operation to improve performance and accountability. Customer feedback, including complaints, are taken into account to ensure we offer value for money; which includes improving the services we offer, the quality of the decisions we make and the provision of an excellent customer service. When we are informed of errors we work promptly to rectify them.

More widely, we have assurance regimes which aim to increase consistent quality and identify good and weak practice within the department. We utilise three regimes; operational oversight, independent business reviews and third party reviews, in conjunction with the wider Home Office, in order to develop and ensure best practice.

Data on performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force can be found at table MP 03 at the following link:

https://www.gov.uk/government/publications/customer-service-operations-data-november-2017