Personal Independence Payment: Standards

(asked on 16th January 2018) - View Source
Questioner
Catherine West Portrait
Catherine West
(Labour - Hornsey and Friern Barnet)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department holds data on customer satisfaction for the disability assessment service for personal independence payments; and if she will make a statement.

Answered by
Sarah Newton Portrait
Sarah Newton
This question was answered on 22nd January 2018

The latest official DWP survey shows that overall satisfaction for Personal Independent Payment stands at 76%

The information is available on GOV.UK:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/583754/dwp-claimant-service-and-experience-survey-2015-2016.pdf

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