Passports: Applications
(asked on 12th May 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many and what proportion of call-backs take place within the specified 48 hour period for those who apply to upgrade their passport applications.
This question was answered on 24th May 2022
Teleperformance currently capture a wide range of data, however they do not currently capture a break down on calls made specifically regarding upgrade requests.