Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to his Answer of 12 January 2023 to Question 114849, what assessment he has made of the potential impact of households with prepayment meters not redeeming their monthly energy support vouchers in December 2022 on the financial security of those households.
Customers on traditional prepayment meters should redeem their Energy Bill Support Scheme vouchers promptly each month to help with their household finances. The Government is working with suppliers to seek ways to increase redemption rates significantly. Suppliers are required to ensure all their traditional prepayment meter customers are aware of the vouchers and how they can redeem them.