Capita: Complaints
(asked on 19th October 2015) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints his Department has received about the assessment assistance offered by CAPITA.
This question was answered on 27th October 2015
Complaints about the assessment service offered by Capita are processed by Capita and not the Department for Work and Pensions.
Capita has received a total of 1,288 complaints for 2015 in relation to their contractual delivery of the Personal Independence Payment Assessment process. This represents 1% of their total assessment referral volume.