Railways: Compensation

(asked on 24th January 2018) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport whether he will ask (a) Southern and (b) Govia Thameslink Railway to fund a one-month rail refund to annual season ticket holders to compensate those ticket holders for rail disruption.


This question was answered on 31st January 2018

I understand the difficulties that passengers have faced and am glad to see that performance has improved over the past year, since the height of industrial action. Govia Thameslink Railway who operate Southern services, have compensation arrangements in place, including the special compensation for past disruption, which saw £13.6 million paid to 58,000 passengers. They were the first company to introduce Delay Repay 15 compensation and under this scheme passengers are entitled to claim compensation for delays of 15 minutes or more on each journey.

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