Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how her Department monitors (a) satisfaction and (b) employee retention levels among universal credit staff.

Whilst the department does not directly measure satisfaction, all DWP staff are encouraged to participate in the Annual Civil Service People Survey which does provide us with an Employee Engagement Index to show us how engaged our staff are. The engagement index is designed to show how committed staff are to the department’s goals and values, and how motivated they are in contributing to organisational success.

DWP continually monitors retention in terms of levels of supply against demand across service delivery including Universal Credit staff.