Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department plans to take steps to improve universal credit service delivery.

The Department regularly reviews both the numbers of people working in Universal Credit operations and their performance against service standards, and the effectiveness of staff training. Assessments are made in real time to meet any short-term peaks in demand and are also regularly reviewed for longer term improvements to ensure the service continues to meet customer expectations.

The Department gathers and analyses feedback from our stakeholders, which helps drive improvement to the service we deliver; ensuring welfare payments reach those who need them the most.