Universal Credit
(asked on 18th February 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what data her Department holds on the number of universal credit claimants who use online and phone-based services.
Answered by
David Rutley
Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)
This question was answered on 25th February 2022
Around 98% of claims are maintained online, with the remaining 2% maintained via telephone.