Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department has carried out research on demand for universal credit app-based services.

We have conducted user research with people using the Universal Credit service and have observed both mobile and PC use of the web service. The primary user need is to be able to successfully access the service and use it to achieve their goal. We can meet this need most successfully by utilising open web standards and a “responsive” service which fits any screen size.