Question to the Department for Transport:

To ask the Secretary of State for Transport, what manual paper-based processes are in operation at the Driver and Vehicle Standards Agency.

The vast majority of the Driver and Vehicle Standards Agency’s (DVSA) main processes are digitised. Where any paper-based elements remain, DVSA continues to look to digitise these where possible. In a small number of cases, paper is used as part of processes where legislation requires or where digital is not practical for all users.

Examples of paper-based elements include:

• Pass certificates for all categories of driving test
• Applications to provide approved motorcycle training courses
• Evidence of a potential driving instructor’s (PDI) completed training and supervision, and declaration from sponsor
• Potential driving instructor (PDI) trainee licence and approved driving instructor (ADI) certificate of registration
• Out of pocket expense claims for a cancelled theory test or driving test.