Vocational Guidance

(asked on 18th February 2022) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many career coaches his Department has recruited; what assessment he has made of their effectiveness; and how their effectiveness is measured.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 28th February 2022

Since March 2020 we achieved our commitment to recruit 13,500 Work Coaches by the end of March 2021.

Our Jobcentre teams are committed to delivering a quality service to ensure all claimants receive the best possible support to meet their individual circumstances. We operate a service delivery framework which sets out the service expectations for our Jobcentre network and the requirements for how they deliver their services. It provides information on why these expectations are set, and ways that Jobcentre leaders and Work Coaches should implement the expectations.

Work Coaches undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality, efficient service to all claimants. They receive on-going learning in their roles and have access to guidance which is refreshed at regular intervals. Jobcentre Team Leaders are responsible for monitoring and assuring the quality of services provided to individual claimants through a combination of observation of interviews, feedback, coaching and appraisal.

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