Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, with reference to the upgrading of the telephone network, what steps she is taking to ensure that the provision of voice services is maintained for vulnerable landline-only users without broadband.

Whilst the upgrade of UK landlines from the Public Switched Telephone Network (PSTN) to Voice over IP (VoIP) technology is an industry-led initiative, the government and Ofcom are working together to ensure consumers and sectors are protected and prepared for the upgrade process.

In order to function correctly, VoIP services require a minimum stable connection speed of just 0.5Mbps, and voice-only services will still be available to consumers in the UK who do not wish to purchase a general internet connection.

Ofcom has issued guidance on this migration which states that providers should take steps to identify at-risk customers and engage in effective communications to ensure all are protected and supported in the switch-over process.

Moreover, the PSTN migration does not affect the universal service obligations set in the Electronic Communications (Universal Service) Order 2003 which require the designated providers to offer telephony services throughout the UK. BT and KCOM are therefore still required to maintain access to a range of telephony services as well as provide a series of special measures designed for users who have a disability.