Patients: Transport

(asked on 13th April 2026) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, if he will undertake a review of eligibility criteria for non-emergency patient transport services; and if he will make it his policy to expand eligibility to include transport of patients receiving haemodialysis to dialysis or transplant assessment and follow-up appointments when those services are not commissioned locally.


Answered by
Karin Smyth Portrait
Karin Smyth
Minister of State (Department of Health and Social Care)
This question was answered on 24th April 2026

Non-Emergency Patient Transport Schemes (NEPTS) often provide funded transport where a medical condition means that a patient would struggle to safely attend their treatment independently.  NEPTS can be provided by ambulance trusts or other providers depending on local arrangements.

In May 2022, NHS England set out eligibility criteria, which includes disability criteria, available at the following link:

https://www.england.nhs.uk/wp-content/uploads/2022/05/B1244-nepts-eligibility-criteria.pdf

NHS England has worked closely with a range of kidney patient groups, renal professionals, integrated care boards (ICBs), and other stakeholders to develop a dialysis transport support framework which has been made directly available to ICBs. The 2022 updates to the eligibility criteria included where patients are travelling to or returning from in-centre haemodialysis, in which case specialist transport, non-specialist transport, or upfront/reimbursement costs for private travel will be made available.

NEPTS in England is an operational matter for the National Health Service, and how the NEPTS guidance is implemented at a local level is determined by ICBs and their partners, including local ambulance trusts. There are no current plans to update the eligibility criteria further.

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