Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether his Department has considered introducing an online system for Personal Independence Payment claimants to report a change in circumstances, in line with other Government departments that offer digital self-service options; and if he will make an assessment of the potential benefits of such a system for accessibility, efficiency, and user experience.

The Health Transformation Programme is transforming the Personal Independence Payment (PIP) service to improve efficiency, accessibility, and user experience, build trust in our decisions, and support people to enter or remain in work.

Customers can access an online service to submit their health information after calling us to start their claim and this is already available to over 90% of new PIP customers. This is benefiting customers by removing postage times and increasing accessibility.