Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of people mis-sold payment protection insurance in each region of the UK since 1990.

The government has been consistently clear that the mis-selling of payment protection insurance (PPI) was wrong and that consumers must receive redress where it is due.

Since January 2011, firms have handled over 20.8 million PPI complaints and paid out £29.2 billion in redress to over 12 million people.

The PPI market was large, long-established and diverse in its products and their benefits and limitations, costs and value for money, and in the channels and ways in which it was sold. The Financial Conduct Authority estimates that up to 64 million PPI policies were sold; however not all PPI was mis-sold and, properly sold, PPI could meet some consumers’ genuine credit protection needs.

For these reasons, mis-sales of PPI are identified by firms and the Financial Ombudsman Service following assessment of the circumstances of individual cases.