Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps HMRC is taking to improve information-sharing between its fraud investigation and customer service functions in cases involving compromised taxpayer accounts.

HMRC is establishing the Fraud Prevention Centre (FPC), a multifunctional capability led by HMRC’s Security directorate, to improve coordination between customer service, fraud investigation and security teams when taxpayer accounts are compromised. Through the FPC, HMRC is improving customer reporting routes, strengthening incident management processes across teams, and deploying targeted technical enhancements to support more joined-up handling of cases and enhanced support for affected customers.