Mental Health Services: Telephone Services

(asked on 23rd February 2022) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, if he will make an assessment of the potential merits of introducing a specific three-digit mental health support line from which callers can (a) speak directly to a person who is a trained mental health professional to deal with mental health emergencies or (b) have their call triaged to a mental health professional if required.


Answered by
Gillian Keegan Portrait
Gillian Keegan
Secretary of State for Education
This question was answered on 3rd March 2022

We have no plans to make an assessment. However, NHS England and NHS Improvement are developing crisis pathways which will ensure 100% coverage of 24 hours a day, seven days a week age-appropriate crisis-care via NHS 111 by 2023/24. All National Health Service mental health providers have now established 24 hours a day, seven days a week urgent mental health helplines, which have responded to approximately three million calls during the pandemic.

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