Social Security Benefits: Medical Examinations
(asked on 23rd February 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 January 2022 to Question 103610, if she will ask Capita to provide a detailed breakdown of the responses of disabled people to questions 10 and 11 in its survey about whether they were satisfied the assessor gave them time to explain how their condition affects their daily life, and whether they listened to their answers.
In relation to PQ103610, the breakdown of customer responses to questions 10 and 11 of the Capita customer claimant satisfaction survey for February 2020 is provided below.
| Very Satisfied | Satisfied | Dissatisfied | Very Dissatisfied | Don’t Know/ N/A |
10. How satisfied were you with the time you had to explain your conditions and the impact on your abilities to carry out daily tasks? | 48% | 48% | 3% | 0% | 1% |
11. How satisfied were you that the disability assessor listened to you throughout the assessment and allowed you to explain how your disability affects your daily life? | 48% | 50% | 1% | 0% | 1% |
Please note:
All of the above data is derived from contractual management information produced by the assessment providers.
Total of % may equal more than 100% due to rounding.
The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication standards.