Social Security Benefits: Medical Examinations
(asked on 23rd February 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 January 2022 to Question 103610 on the satisfaction ratings for disability benefit assessments, if she will ask Atos to provide a detailed breakdown of the responses of disabled people to questions 11, 12, 13 and 18 on their view of the assessor’s knowledge of their case, their condition and that they were given time to explain how their disability or condition affects their everyday life.
In relation to PQ103610, the breakdown of customer responses to questions 11, 12, 13 and 18 of the Independent Assessment Services (IAS) customer claimant satisfaction survey for February 2020 is provided below.
| Very Satisfied | Satisfied | Dissatisfied | Very Dissatisfied | Don’t Know/ N/A |
11. that the health professional was familiar with and understood your case details? | 12% | 63% | 6% | 1% | 19% |
12. that the health professional understood the way that your condition or disability affects your daily life? | 10% | 60% | 6% | 1% | 23% |
13. that you had enough time and opportunities to explain your disability or condition and how it affects your day-to-day life – including on good and bad days, and at different points during the day? | 18% | 70% | 10% | 1% | 2% |
18. How satisfied were you with the overall service provided by Independent Assessment Services? | 31% | 62% | 6% | 1% | 0% |
Please note:
All of the above data is derived from contractual management information produced by the assessment providers.
Total of % may equal more than 100% due to rounding.
The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication standards.