Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent discussions he has had with energy suppliers on lost, delayed or unclaimed energy vouchers for prepayment meter customers.

The Government works with suppliers and other stakeholders to communicate the scheme, the importance of checking post, emails and text for vouchers, and taking action to redeem them.

Suppliers are obliged to provide evidence to BEIS of action to encourage prepayment customers to redeem their vouchers. Suppliers should make a minimum of three attempts to contact customers who have not redeemed their voucher.