Written Question on NHS: Translation Services

Written Questions are submitted by MPs or Lords to receive information from a Department.

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Date Title Questioner
12 Mar 2018, 3:06 p.m. NHS: Translation Services Baroness Morgan of Cotes


To ask the Secretary of State for Health and Social Care, what his Department's policy is on the provision in the NHS of interpretation services for refugees.

Answer (Jackie Doyle-Price)

The National Health Service should provide appropriate interpreting services to all patients requiring them. Individuals who experience a communications barrier, such as people whose first language is not English and who may need to communicate in another language, may require the provision of interpreting and translation services. This complies with the Equality Act 2010, the Human Rights Act 1998 and / or other legislative present provisions. In the case of those with a sensory impairment (such as British Sign Language speakers or braille readers), there are explicit obligations to make reasonable adjustments, provided by the Equality Act 2010 and the Accessible Information Standard.

This makes it imperative for organisations to provide appropriate language and communication support to ensure that patients are able to communicate effectively and appropriately with clinicians and other health service professionals.

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