Question to the HM Treasury:
To ask the Chancellor of the Exchequer, with reference to his Department's contract with Go-Centric Ltd., agreed on 30 June 2022 (reference CCST22A52), (a) how many calls were handled under the scope of the contract from 4 July 2022 to 4 July 2023 and (b) how much public money was paid to Go-Centric Ltd. for their services under the terms of the contract in the same period.
Between 4th July 2022 and 27th January 2023, the total number of calls handled by Go-Centric was 345, and the total paid for their services in the same period was £1,172.50.
Go-Centric provided and operated a Public Enquiries Call Handling and Switchboard service to receive and direct enquires from members of the public attempting to contact HM Treasury. This service involved:
The service cost is based on calls answered, transferred and messages taken, and accounts for the cost of ensuring call handlers are available to manage the Public Enquiry Line and Switchboard Service during agreed operating hours (9.00 am – 5.00 pm Monday to Friday excluding bank holidays).