Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that households entitled to social security benefits are claiming all they are entitled to.

GOV.UK (www.gov.uk) provides information on eligibility and how to make a claim for benefits, including signposting to telephony routes (including textphone and Relay UK) for people who are unable to complete forms online. There are videos on the DWP YouTube channel that provide further information on a range of benefits including Personal Independence Payment, Universal Credit, Winter Fuel Payment, Pension Credit and DLA for Children and these explain how to claim and what to expect once a claim has been made.

Guidance on GOV.UK (www.gov.uk) includes information on benefits people may be able to claim and other financial support. This includes housing support, help with council tax and direct payments for social care. Where appropriate DWP letters include signposting to additional help and support

We have produced 39 easy read guides, over 90 British Sign Language videos and are ensuring benefit claim forms are accessible to all, covering a variety of DWP benefits and services. These provide disabled people with information on benefit type, who can apply, how to make a claim and assist with making a claim.

Operational staff also have access to a database of known support called a District Provision Tool. It covers national and local information. This contains support for customers such as housing, debt, domestic abuse, modern slavery and other complex needs alongside specific organisations that support people with disabilities or specific health conditions. This tool is used to facilitate signposting discussions with customers so they can access tailored support where required.

Anyone who requires support to make a new claim to Universal Credit - whether they are claiming benefits for the first time, have had a change of circumstance on legacy benefits which has initiated a move to Universal Credit, or have chosen voluntarily to move to Universal Credit - will be able to access the Help to Claim support, funded by DWP and provided by Citizens Advice and Citizens Advice Scotland.