Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what support is available for claimants unable to complete his Department's forms.

We aim to provide a tailored service that recognises those with complex needs at any point throughout their journey and ensures appropriate support is made available quickly.

For customers who are unable to complete forms themselves a home visit from a visiting officer can be arranged, if they wish to retain autonomy and not use an appointee.

Customers claiming Universal Credit can also be supported by the universal support scheme.

An example of the support available is; Getting help with an application - Understanding Universal Credit

Further support for other service lines can be found on Welcome to GOV.UK (www.gov.uk)

DWP continuously reviews and improves the service for people who claim or seek to claim benefits to ensure services are accessible and responsive to citizen needs.