Airlines: Standards

(asked on 6th June 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what plans his Department has to provide advice to people who miss their flights as a result of airport disruption and delays.


Answered by
Robert Courts Portrait
Robert Courts
Solicitor General (Attorney General's Office)
This question was answered on 14th June 2022

Airlines and the Civil Aviation Authority (CAA) provide air passengers information on what to do if something goes wrong with their flight. To further support air passengers, the Government announced as part of the Flightpath to the Future, that it will publish an Aviation Passenger Charter, developed in partnership with the sector and consumer groups, to ensure consumers are aware of their rights and responsibilities throughout their journey, including what to do if something goes wrong. The Charter will be essential for consumers, granting them clear and easily accessible information that they need when travelling by air.

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