Social Security Benefits

(asked on 1st March 2022) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many and what proportion of the internal process reviews her Department has completed since 2010-11 were identified through (a) her Department's complaints process, (b) referrals from the Parliamentary and Health Service Ombudsman, (c) referrals from the Independent Case Examiner, (d) coverage in the media, (e) referrals by frontline staff in her Department, (f) contact from coroners and (g) referrals from external agencies or professionals.


Answered by
Chloe Smith Portrait
Chloe Smith
This question was answered on 14th March 2022

In 2020 improvements were made to the IPR referrals criteria. We began recording the referrals origins at this time and do not have records of referral origins prior to this period.

Please see the attached table that shows a breakdown as requested since 2020.

IPRs completed since 2020 identified through the following categories

Proportion

Department's complaint process

37

45%

Parliamentary & Health Service Ombudsman

0

0%

Independent Case Examiner

1

1%

Flagged by Press Office

5

6%

Frontline Staff

12

14%

Coroner's Office

6

7%

External Agencies or Professionals

9

11%

Total not fitting the above categories, referred by non-frontline DWP staff

13

16%

Reticulating Splines