Revenue and Customs: Computer Software

(asked on 15th March 2018) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what proportion of HMRC's (a) transactions and (b) transaction value came through application programming interfaces in each of the last 12 months.


Answered by
Mel Stride Portrait
Mel Stride
Shadow Chancellor of the Exchequer
This question was answered on 22nd March 2018

During 2016/17 HMRC processed 2.3bn transactions, 95% of which were digital. Where Application Programming Interfaces (APIs) were available as an option they made up 80% of service transactions. APIs currently account for about 12% of all digital transactions.

HMRC is currently unable to supply the transaction value that came through APIs. This is because a significant number of internal API transactions using the API platform do not have a monetary transaction value e.g. API transactions supporting customer service voice biometrics.

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