Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will take steps to ensure all passengers using Northern's delay repay scheme have their claims processed within at most 28 days.

The steps the Department has taken with Northern to reduce claims processing time is to ensure the introduction by the operator of automatic delay repay compensation scheme. Details of the scheme can be found on Northern’s website https://www.northernrailway.co.uk/automatic-delay-repay.

For passengers still utilising the delay repay form process, whilst the Department has no contractual mechanism regarding Delay Repay compensation processing time with the operator, the franchise management team actively monitors the level of delays and what the operator’s plans are for mitigating this delay.