Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment she has made of levels of satisfaction of claimants at the mandatory reconsideration stage of personal independence payment claims in each of the last two years.

The Department for Work and Pensions monitors overall levels of satisfaction for most benefits, including Personal Independent Payment (PIP), via the Claimant Service and Experience Survey. The survey includes PIP claimants who have had contact with DWP in the three months prior to interview. The latest overall satisfaction figure for PIP was 87% in 2016/17 (76% in 2015/16). The research is available at:

https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2016-to-2017

The Department for Work and Pensions has also undertaken an extensive independent three wave evaluation (PIP Claimant Experience Evaluation) examining individuals’ experiences of all stages of the PIP journey. In total over 3,600 individuals have been interviewed. The third and final wave of the evaluation examines Mandatory Reconsiderations and Appeals, findings from which will be published later this year.