Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what proportion of visits to the Universal Credit website result in claimants successfully accessing the service following the (a) creation and (b) re-use of a verified account.
Over 99% of claims are made online, and claimants can contact their Work Coach at any point during their claim via email and their online journal if they require further help, including accessing the service.