Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will issue guidance to people seeking to naturalise who have been informed that their application may be withdrawn despite being told that they should use the UKVCAS Identity Verification (IDV) app, rather than book a biometrics test.

13630 This is a known issue with the integration of the IDV app and existing systems, resulting in the automatic issue of a letter in error. Applicants who contact the department are being advised how to proceed. Such applications will not be withdrawn. A technical fix has now been implemented to stop the letters being issued in error.

13631 Data is not held in respect of the processing times of applications specifically involving use of the IDV app. Once an application reaches systems from which such data can be drawn, the method of ID verification is not recorded.

Overall performance against service standards is published quarterly. The most recent data set was published on 26 May 2022 here:

https://www.gov.uk/government/publications/visas-and-citizenship-data-q1-2022