Railways: Ombudsman
(asked on 23rd April 2018) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the timetable is for the Rail Ombudsman to commence operations.
This question was answered on 2nd May 2018
The Rail Delivery Group is finalising the procurement of a specialist ombudsman provider to run the Rail Ombudsman. The identity of the successful bidder is expected to be announced shortly, following which the timetable for the commencement of the scheme will be clearly established. However, we have been clear we are expecting it to be up and running by the end of the year.