Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her departmental telephone helpline for Support for Mortgage Interest claimants has been fully functional in the last month.

The DWP does not operate a specific helpline for SMI and claimants may contact the Department in the normal way. All benefit enquiry phone lines have been fully functional in the last month. Serco are an independent service provider contracted to provide information to claimants in the form of letters, leaflets and telephone calls. SMI claimants can contact Serco to arrange an informed discussion on the numbers provided to them. This Information Discussion service has been operating to specification since being set up in July 2017.